Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Who We Are
Website: https://ductcleaningsa.com
We’re a locally owned air duct and dryer vent cleaning service proudly serving San Antonio, TX, and surrounding areas. Since our founding, our mission has been to improve indoor air quality while treating every home and business with the care and respect we would give our own.
As a local business, we understand the importance of trust and transparency. We’re committed to not only providing exceptional service but also protecting the privacy of everyone who interacts with our business.
Information Collection
We collect information to provide better services to our customers. The types of personal information we collect include:
- Contact Information: When you request a quote or service, we collect your name, email address, phone number, and physical address.
- Service Details: Information about your property and the services you’re interested in.
- Communication Records: When you contact us, we keep a record of that communication.
- Website Usage Data: We collect information about how you interact with our website through cookies and similar technologies.
- Payment Information: When you make a payment, we collect necessary billing information. Note that we use secure third-party payment processors and do not store your full credit card details.
We collect this information only when you voluntarily provide it to us or when it’s necessary to provide the services you’ve requested.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We recommend that you remove any metadata from images before uploading them to our site. This protects not only your privacy but also the privacy of anyone who might be in the images.
Embedded Content
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We currently embed content from the following services: YouTube videos, Google Maps, and social media platforms like Facebook and Twitter. We recommend reviewing the privacy policies of these services if you have concerns.
Data Sharing
We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.
- Spam Detection: Visitor comments may be checked through an automated spam detection service.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:
- Comments: Comments and their metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- Registered Users: For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- Customer Records: We retain customer service records for seven years to comply with legal and tax obligations.
- Analytics Data: Website analytics data is retained for 26 months to help us understand long-term trends and improve our services.
Your Rights
You have rights regarding your personal data. If you have an account on this site or have left comments, you can request:
- Access: To receive an exported file of the personal data we hold about you.
- Correction: To have any incomplete or inaccurate information corrected.
- Erasure: To have your personal data erased, excluding any data we are obliged to keep for administrative, legal, or security purposes.
- Restriction: To request restriction of processing of your personal data.
- Objection: To object to our processing of your personal data.
- Data Portability: To request transfer of your personal data to another organization.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Transfer
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Specifically, visitor comments may be checked through an automated spam detection service that may process data internationally.
Data Protection
We implement a variety of security measures to maintain the safety of your personal information:
- Secure Hosting: Our website is hosted on secure servers with regular security updates.
- Encryption: We use SSL encryption to protect sensitive data transmitted online.
- Access Controls: Only authorized personnel have access to personal information, and only when necessary to serve you.
- Regular Audits: We conduct regular security audits and vulnerability assessments.
- Employee Training: Our staff receives regular privacy and security training.
- Incident Response: We have procedures in place to respond to potential data breaches.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We recommend that you take appropriate steps to secure your personal information as well, such as using strong passwords and keeping them confidential.
Why This Matters to You
We know your trust is earned, not given. That’s why we’re committed to collecting only what’s necessary, using it responsibly, and keeping it safe. Your privacy matters as much to us as the clean air we help bring to your home or business.
As a local business serving our community, we understand that our reputation depends on treating our customers with respect and integrity. Protecting your privacy is an essential part of that commitment.
We believe that transparency about our privacy practices builds trust and helps you make informed decisions about sharing your information with us.
Contact Us
If you have any questions about this privacy policy, your personal data, or our privacy practices, please contact us:
Duct Cleaning SA
San Antonio, TX, USA
Monday-Friday: 8:00 AM – 6:00 PM
We take all privacy concerns seriously and will respond to your inquiry within two business days. If you’re not satisfied with our response, you have the right to contact your local data protection authority.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.